Best Practices Classification Framework

From Best Practices

Contents 1 Introduction 2 Best Practices Classification Framework 3 Management Practices 3.1 Develop organizational strategy 3.2 Manage processes 3.3 Manage communication 3.4 Evaluate organizational performance 4 Operational practices 4.1 Conceive and improve products and services 4.2 Market and sell products and services 4.3 Produce and deliver products and services 4.4 Supply services to customers 5 Support practices 5.1 Manage human resources 5.2 Manage information and technology resources 5.3 Manage material resources 5.4 Manage financial resources 6 Related articles

Introduction

The Best Practices Classification Framework groups together in a coherent and logical way the best practices of an organization or a company.

Best Practices Classification Framework

The Best Practices Classification Framework groups together three large categories:

1. Management practices
2. Operational practices
3. Support practices.

The Best Practices Classification Framework is to meet needs and expectations of customers and conditions of external environment (Market, Competitors, Suppliers, Partners, Political, Economic, Technological, Sociological, Ecological).

Management Practices

The management practices concern the elaboration of organizational strategy, the management of processes, the management of internal and external communications, and the evaluation of organizational performance.

Develop organizational strategy

1. Analyze opportunities and threats of the external environment
   1. Analyze political, economic, technological, sociological and ecological changes
   2. Analyze markets tendencies
   3. Analyze customers needs and expectations
   4. Analyze strengths and weaknesses of products, services, competitors, partners and suppliers
2. Analyze strengths and weaknesses of processes and resources of the organization
3. Elaborate general strategy of the organization
   1. Define vision, mission and values (culture) of the organization
   2. Analyze strategic options
   3. Choose best strategy
   4. Fix objectives and action plans
   5. Adapt organizational structure
   6. Evaluate organizational risks
   7. Evaluate the organizational strategy performance

Manage processes

1. Elaborate processes management strategy
2. Realize processes management activities
   1. Improve processes
      1. Optimize processes
      2. Reengineer processes
   2. Improve organizational practices
   3. Analyse outsourcing options
      1. Choose consultant
      2. Know management consultation services
   4. Improve performance
      1. Identify performance factors
      2. Develop means to improve organizational performance
   5. Improve management
      1. Improve leadership
      2. Improve decision-making
      3. Improve practices of efficiency
      4. Improve information collection methods
      5. Improve presentations skills
      6. Improve sale techniques
      7. Improve stress management
   6. Manage change
   7. Manage continuous improvement
3. Evaluate processes performance

Manage communication

1. Elaborate internal and external communications strategy
2. Realize internal and external communications activities
3. Evaluate internal and external communications performance

Evaluate organizational performance

1. Evaluate performance management strategy
2. Develop performance indicators
3. Make comparative analyses (benchmarking)
4. Evaluate organizational performance

Operational practices

The operational practices concern conception, improvement, marketing, sale, production and delivery of products and services as well as the services to customers

Conceive and improve products and services

1. Elaborate products and services development strategy
2. Realize products and services development activities
   1. Conceive and develop new products and services
   2. Improve existing products and services
   3. Eliminate old-fashioned products and services
3. Evaluate development performance of new products and services

Market and sell products and services

1. Elaborate marketing and sales strategies
2. Realize marketing and sale activities
3. Evaluate products and services marketing and sale performance

Produce and deliver products and services

1. Elaborate products and services production and delivery strategy
2. Realize production activities of products and services
   1. Plan and control products and services production
   2. Control quality, delays and costs
   3. Deliver products and services
3. Evaluate products and services production and delivery performance

Supply services to customers

1. Elaborate customers services strategy
2. Realize customers services activities
   1. Handle customers orders
   2. Answer demands of information and complaints
3. Evaluate customers services and satisfaction performance

Support practices

The practices of support concern the management of the organizational resources.

Manage human resources

1. Elaborate human resources management strategy
2. Realize human resources activities
   1. Recruit employees
   2. Train employees
   3. Pay employees
   4. Reward employees
   5. Manage employees advantages
   6. Manage relations with employees
   7. Manage information about employees
   8. Manage promotions, departures and pensions
   9. Manage health and safety
   10. Manage legal affairs
3. Evaluate human resources performance

Manage information and technology resources

1. Elaborate information and technology resources management strategy
2. Realize information and technology resources activities
   1. Develop information and communication technologies
   2. Develop Internet applications
   3. Develop knowledge bases
   4. Manage demands of computing
   5. Manage computing projects
   6. Evaluate information and technology risks
3. Evaluate information and technology resources performance

Manage material resources

1. Elaborate material resources management strategy
2. Realize material resources activities
   1. Manage immobilizations projects
   2. Manage workplace
   3. Manage material risks
3. Evaluate material resources performance

Manage financial resources

1. Elaborate financial resources management strategy
2. Realize financial resources activities
   1. Manage accounting activities
      1. Elaborate the chart of accounts
      2. Invoice customers
      3. Record customers orders
      4. Purchase material
      5. Record suppliers invoices
      6. Record salary
      7. Close books
      8. Produce financial reports
   2. Manage financial activities
      1. Prepare budgets
      2. Control budgets
      3. Manage liquidity
      4. Manage financial risks
      5. Choose between buy or rent
      6. Analyze investments
      7. Analyze breakeven point investments
      8. Establish the value of the company
   3. Manage fiscal activities
   4. Manage internal control activities
3. Evaluate financial resources performance

Related articles

• Performance Factors
• Organizational model
• APQC Process Classification Framework