Process Classification

From Wikipractice

Contents 1 Introduction 2 Categories of processes 2.1 Customer processes 2.2 Support processes 3 Related articles

Introduction

A process is a coherent group of activities and resources sequenced in a way to meet customers' needs and expectations.

Categories of processes

There are two categories of processes in an organization: the customer processes (operational) and the support processes.

Customer processes

The customer processes i.e. those who contribute to the realization of the mission of the organization and meet customers' needs and expectations.

1. Develop strategy
   1. Analyze opportunities and threats of external environment
   2. Analyse markets trends
   3. Analyse customers' needs and expectations
   4. Analyze forces and weaknesses of products, services, competitors, partners, suppliers, processes, resources of the organization
   5. Define long-term vision, mission and values
   6. Evaluate organizational risks
   7. Develop strategy
2. Design and improve products and services
   1. Develop products/services strategy
   2. Design new products and services
   3. Develop products and services
   4. Manage products/services development activities
   5. Improve actual products and services
3. Market and sale products and services
   1. Develop sales and marketing strategies
   2. Manage sale teams
   3. Manage sales and marketing activities
   4. Process orders
4. Produce and deliver products and services
   1. Develop production strategy
   2. Plan products and services production
   3. Manage production and storage activities
   4. Deliver products and services
   5. Control quality, delays and costs
5. Supply services to customers
   1. Develop customer service strategy
   2. Manage customers services
   3. Manage external communications
   4. Manage demands of information, complaints and complaints
   5. Evaluate customer satisfaction

Support processes

The support processes i.e. those who supply the resources to custommer processes and who insure their efficiency.

1. Manage human resources
   1. Develop human resource strategy
   2. Recruit employees
   3. Form employees
   4. Pay employees
   5. Manage employees activities
   6. Evaluate employees
2. Manage information resources
   1. Develop information resources strategy
   2. Develop information systems
   3. Manage information technologies activities
   4. Evaluate information resources
3. Manage resources material
   1. Develop resources material strategy
   2. Manage material resources activities
   3. Evaluate material resources
4. Manage financial resources
   1. Develop financial resources strategy
   2. Prepare budgets
   3. Make accounting transactions
   4. Manage employees pay
   5. Manage financial, fiscal and accounting activities
   6. Evaluate financial risks
   7. Evaluate financial resources
5. Evaluate performance
   1. Develop performance management strategy
   2. Develop performance indicators system
   3. Conduct benchmarking
   4. Evaluate processes and organization performance
   5. Optimize processes
   6. Manage change

Related articles

• Process Management
• Process Optimization